Important: Please read these Terms and Conditions carefully before using this website. These terms may be updated from time to time.
About These Terms
These Terms and Conditions govern the use of this website and the purchase of goods and services from us. If you do not agree with these terms, you must not use this website.
This website and the goods and services provided are supplied by Load Reformer Limited (“LOAD”, “we”, “us”, or “our”). References to “you” refer to the user of the website or purchaser of our goods or services.
We may update these Terms and Conditions at any time. Updated terms will take effect once published on the website.
For enquiries, please contact [email protected] or use the Contact Us section of the website.
About Us
Load Reformer Limited is a company registered in England and Wales under company number 16494935.
Registered office:
11 Stratton Road
Beaconsfield
HP9 1HR
United Kingdom
Definitions
Account – A LOAD client account.
Agreement – The agreement formed when you open an account with LOAD and accept these Terms.
Client – Any person who purchases goods or services from LOAD.
Studio – Our studios, facilities, equipment, changing areas, or outdoor training areas.
Goods – Any products sold via our website, studios, or affiliated partners.
Session – Any exercise class, training session, or programme provided by LOAD.
Session Packs – Multiple sessions purchased at a discounted rate.
Services – Services available through the website or LOAD app, including classes.
Website – www.loadreformer.com
Words in the singular include the plural and vice versa where appropriate.
Use of Our Studios
You must be 16 years or older to attend sessions or use our studios.
You agree to follow our Studio and Session Rules, which may be displayed in the studio or online. Trainers, schedules, and sessions may change.
We reserve the right to refuse access to our studios or services if behaviour is disruptive, unsafe, or in breach of these Terms.
Photographs and videos may be taken in the studio or during sessions for promotional purposes.
Health Commitment Statement
By attending sessions or using our studios, you acknowledge that physical exercise carries risks.
These risks may include:
- Minor injuries such as bruises or sprains
- More serious injuries such as joint injuries, concussions, or heart issues
- Rare but severe injuries including paralysis or death
Additional risks may include hearing damage from amplified music or reactions to flashing/strobe lighting.
If you notice any hazards, you must inform a LOAD team member immediately.
Medical Responsibility
By participating in sessions or using our studios you confirm that:
- you are physically able to participate in exercise
- you have not been advised by a medical professional to avoid similar activity
- you accept responsibility for any injury or damage resulting from participation
You agree to release LOAD, its employees, and representatives from liability for injuries or damages sustained during sessions, except where liability cannot legally be excluded.
If a LOAD team member believes you may be at risk, we may require written confirmation from a medical professional before allowing participation.
LOAD reserves the right to refuse service where necessary for safety reasons.
Pregnant clients should refer to our Health Commitment Statement for our pregnancy policy.
Sessions and Memberships
To attend a session, your account must contain at least one session credit.
Sessions may be purchased through our website or in the studio. Session packs and memberships may offer discounted pricing.
Prices for sessions, packs, and memberships are displayed on our website and may change at any time.
Session packs may have expiry dates, which will be displayed at the time of purchase.
Unless required by law, session purchases are non-refundable.
Memberships must be cancelled in writing by emailing [email protected] and providing one full month’s notice (the current month plus the following month).
Removing a payment method from your account does not cancel your membership.
Booking and Cancelling Sessions
Sessions can be booked in advance via our website or mobile app.
All sessions are subject to availability.
If you cancel more than 12 hours before the session start time, your credit will be returned to your account.
Cancellations made within 12 hours of the session start time will result in the loss of the credit.
If a session is fully booked, you may join a waitlist. If a space becomes available and you have a credit available, you may be automatically added and notified by email.
If LOAD cancels a session, your credit will be returned.
Merchandise
We do not offer refunds or exchanges for merchandise purchased in our studios. We recommend trying items before purchase.
Use of Our Website
By accessing or using our website, you agree to comply with these Terms.
We may update, suspend, or remove website content at any time without notice. We do not guarantee uninterrupted access.
Website content, including images, graphics, branding, and text, is the property of LOAD or its licensors and may not be copied, reproduced, or used for commercial purposes without written permission.
You must not:
- attempt to gain unauthorised access to the website
- introduce malicious software or viruses
- extract data from the website for commercial purposes
Unauthorised activity may constitute a criminal offence under the Computer Misuse Act 1990.
Although we take precautions, we cannot guarantee that files downloaded from the website are free from viruses.
User Accounts
Some areas of the website require a registered account.
You must keep your username and password confidential and must not share them with others.
Only one account per person is permitted.
If you suspect unauthorised use of your account, you must notify us immediately at [email protected].
We reserve the right to suspend or disable accounts that breach these Terms.
Intellectual Property
All intellectual property rights relating to the website, services, and branding belong to LOAD or its licensors.
You may not reproduce, distribute, modify, or use this content without prior written permission.
Liability
LOAD and its studios are not responsible for loss or damage to personal belongings brought into the studio.
Participation in sessions and use of studio facilities is undertaken at your own risk.
Any accidents or injuries must be reported to a member of staff immediately.
Nothing in these Terms excludes liability where it cannot legally be excluded.
Privacy and Cookies
Our Privacy Policy explains how we collect and use personal data.
Our Cookie Policy explains how cookies are used on the website.
By using the website, you agree to these policies.
General Terms
These Terms, together with our Privacy Policy and Cookie Policy, form the entire agreement between you and LOAD regarding use of our website and services.
If any provision of these Terms becomes invalid or unenforceable, the remaining provisions will remain in effect.
We may transfer our rights or obligations under these Terms to a third party. Clients may not transfer their rights without our written consent.
No third party may enforce these Terms under the Contracts (Rights of Third Parties) Act 1999.
Governing Law
These Terms are governed by the laws of England and Wales.
Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
