At LOAD, we are committed to protecting your privacy. This policy explains what personal information we collect, how we use it, who we share it with, and your rights.
Website
Our website, www.loadreformer.com, is operated from the United Kingdom and complies with applicable UK data protection legislation.
When you use our website, we may collect personal information when you:
- Create an account
- Sign up to newsletters or marketing communications
- Book or cancel a session
- Purchase sessions or services
- Contact us by email
- Interact with our social media channels
The information we collect may include:
- Name
- Username and password
- Email address
- Postal address
- Telephone number
- Date of birth
- Gender
You are responsible for ensuring that the information you provide is accurate and up to date. If your details change or you would like us to update your information, please contact [email protected].
Please note that we may not be able to provide services to you unless the required personal information is provided.
If you book a session, we may also collect limited health information (for example, injuries or physical conditions) to assess whether it is safe for you to participate.
Our marketing website is hosted and managed by ID Studio Web Agency, based in London.
Cookies
Our website uses cookies to improve your browsing experience. By using our website, you consent to the use of cookies unless you choose to disable them in your browser settings.
Please note that links to third-party websites are not governed by this Privacy Policy. You should review the privacy policies of those websites before providing personal information.
Contacting Us
When you contact us by telephone, we may collect:
- Your name
- Contact details
- The reason for your enquiry
LOAD does not record telephone calls.
If you contact us by email or post, we may keep a record of the communication until the enquiry has been resolved.
Studios and CCTV
We may collect personal information when you visit our studios, particularly when processing bookings, purchases, or payments. Transactional records may be stored in our booking system as part of your client account.
For safety and security, CCTV operates in our studios. CCTV footage is used for crime prevention and safety purposes and is managed in accordance with data protection regulations. Footage is retained for two weeks before being automatically deleted.
How We Use Your Information
We may use your personal information to:
- Provide our services, including session bookings and purchases
- Process payments or refunds
- Respond to enquiries and improve customer service
- Improve our studio services, classes, timetable, trainers, and website
- Send marketing or promotional communications (where you have opted in)
Third Parties
We do not sell your personal information to third parties.
However, we may share your data with trusted service providers that help us deliver our services, such as:
- Website hosting providers
- Email marketing platforms
- Payment processing providers
We may also disclose personal information if required to do so by law or by authorities involved in a legal investigation.
Your Rights
Under UK data protection law, you have the right to:
- Request a copy of the personal data we hold about you
- Request correction or deletion of your personal data
- Request that your data be transferred to another organisation
If you request deletion of your personal data, we may be unable to provide services to you in the future unless you create a new account and provide your details again.
We aim to respond to all data requests in accordance with the timelines set out under applicable data protection laws.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been handled improperly. Further information is available at www.ico.org.uk.
Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please speak to a member of staff in the studio or contact us at:
[email protected]
We will respond to data queries as soon as reasonably possible.
